Covid isolations and the large fire our supplier experienced continue to have an ongoing and challenging impact on supply. In the case of the fire, unfortunately the loss of nearly $800k of feedstock is not something that can quickly be replaced, especially when we were already behind on schedule.
We have process improvements happening at all levels of the business and while we anticipated taking orders again from 01 July for the Vulcan products affected by the order pause, at this point that is still too early.
This means the pause will be extended for the Vulcan products currently affected, and we anticipate taking orders again from 01 October.
This will be revised on 01 August when we will be in touch with another update.
Orders Are Still Open For These Products:
Please note, current approximate delivery timelines are listed beside each product. Some of these lead times have reduced significantly as a result of process improvements.
The Pause On Orders Applies To:
Please note, we are continuing to take Top Up orders only for these three products.
Please also note, for orders outside New Zealand, please contact your local distributor for lead times.
Why Is This Happening?
You have told us our delivery service is not good enough and our lead times are not acceptable. We have heard what you have been telling us, so we have decided to extend our temporary pause on some Vulcan products. In order to:
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